WE ARE COMMITTED TO YOUR WELLBEING

The Health and safety of our guests and employees are our main priority at CUE Podgorica. All our cleaning and safety procedures are constantly updated with the latest recommendations of the World Health Organization and the Montenegro Ministry of Health.

We would like to reassure you that at our Hotel all the highest measures for the protection of our guests and colleagues from the Coronavirus, have been successfully implemented in all departments without compromising the best standards of service we are recognized for.

On the Montenegrin National Tourism Organisation page, you can find the current information on Corona virus (COVID-19) for tourists in Montenegro.

If you have any doubts about your stay with us, please write us and we will answer immediately to any of your questions:

reception.podgorica@cue-hotels.com or to WhatsApp/Viber +382 68 200 252.

General rules and information

Masks at the moment not obligatory in public areas by staff and guests.
Hand sanitizers located at the entrance to the hotel and in public areas.
Appropriate signage in all public areas.
Front Desk available 24/7 for assistance (also via call and instant messaging Viber/WhatsApp +38268800252).

Travel Safety and Enhanced Cleaning Protocols

Staff Training

All employees have received specific training on WHO and Institute for Public Health of Montenegro approved COVID-19 preventive and responsive protocols which include but are not limited to Hand Hygiene, Respiratory Hygiene, Physical Distancing, Cleaning and Sanitizing best practices, Safe Food Handling and Food Hygiene. Our Quality Officer personally reviews and ensures all protocols are stringently followed.

Staff Health Measures

The temperatures of all our employees will be measured twice daily.
In case of temperature over 37.2 °C, such employee will be asked to return home.
Uniforms are fully sanitized by heat iron or steam press.
According to current measures, colleagues are no longer obliged to wear appropriate PPE while at work.

Cleaning and Sanitization protocols

We have enhanced our already rigorous cleaning protocols as recommended by Montenegrin Health authorities in cleaning and sanitizing guest rooms, public areas, and back-of-the-house areas. We have increased the frequency of cleaning of all high-touch

areas and public washrooms that affect guests and employees. We use hospital-grade disinfectants and approved cleaning products. Hand sanitization stations are readily available for guests and employees in public areas and back-of-the-house areas.

Physical Distancing

We are practicing physical distancing throughout the hotel. Signages are placed in public areas including reception and elevators to remind guests to maintain physical distance. 30% capacity per elevator is recommended, except in the case several persons are guests in the same room.

Physically Distant yet Connected

Guests can communicate their requests directly through their phones via our Viber/WhatsApp messenger service +38268800252 without using the house phones. All services such as room service, room amenities, and laundry are specially packaged and delivered at your door to avoid contact.

Guest Arrival

While entering the hotel, guests do not need to wear a mask. We recommend disinfection of hands, as well as to follow the marks for 2-meter distance.
Masks and gloves are available on demand.
The members of the same group can stay close.
Guests are kindly requested to announce their check-in time, to ensure we are prepared for their arrival.
The reception desk is regularly sanitized, especially touching points (check-in/check-out).
Self-parking: for safety reasons, it is recommended that all cars are self-parked by the guest (guided by employees from the Front Desk), before arriving to the Front Desk.
Frequency of sanitation follows the rise of occupancy.
Luggage carts are sanitized after every use.

Guest Rooms

Every room undergoes intensive cleaning and sanitization after guest departure.
Increased maintenance of AC units and fresh air systems, as well as additional disinfection of filters.
White linen and towels are being washed at 70 degrees at all times.
All linen is sterilized as per the guidelines provided by the Institute for Public Health of Montenegro.
Entry to the guest rooms by Housekeeping and/or Engineering employees will be undertaken when the guest is not in the room. The room will be fully sanitized afterwards.
All services such as room service, room amenities, and laundry are specially packaged and delivered at your door to avoid contact.

Restaurants

The Living Room Lounge & Dining (with the Parlour) requires no prior reservation.
The Dining Room and regular buffets are open.
If you wish breakfast in the room, please contact front office team.
In-room dining from 7am to 11pm, whereas the food is delivered to the door of the room and service staff will not enter for the safety reasons.
Our kitchen is HACCP certified.
All dishes are fully prepared in the kitchen following the highest food safety standards.
QR Code for menu and contactless payment options are available.

Meetings & Events

Floor plans are no longer revised and table set-ups are no longer adjusted to ensure a minimum of 2-meter distance, according to currrent H&S measures.
Groups of people allowed at individual tables.
Disinfection of tables and all equipment before and after usage.
No maximum capacity limitations.

Fitness

All precautionary measures are in place for guest safety in the Fitness areas in accordance with directives from the Institute for Public Health of Montenegro.
Disinfection of hands at the entrance and exit is available.
Employees are not obliged to wear masks.
Disinfecting hands after each contact with payment cards, money, as well as contact with guests is recommended.
Working surfaces, gym devices and fitness contents are disinfected after each use.
Floors and handles are disinfected frequently during the day.

Spa

All precautionary measures are in place for guest safety in the Spa areas in accordance with directives from the Institute for Public Health of Montenegro.
Disinfection of hands at the entrance and exit is available.
Employees and guests are not obliged to wear masks.
Spa & Wellness working surfaces and contents are disinfected after each use.

For further latest updates, please continue to check our website or social media. We will constantly update our policies and procedures to reflect the guidelines issued by the Montenegrin government and/or the Institute for Public Health of Montenegro.

We are grateful for your trust and are looking forward to seeing you soon at CUE Podgorica.

Best Regards,

Slavica Stojkovic

General Manager