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CUE Hotel Podgorica > T’s & C’s

TERMS OF USE

You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We will require your ID as proof of age.

CUE Podgorica does not permit any commercial activity or any activity that seeks to gain profit without any prior written consent.

 

ROOM RATES

The room rate charges agreed when you made your reservation will apply to your booking. All extra services (meals, mini bar, drinks and other) are not included in room rate charges, unless otherwise agreed.

Room rate charges must be paid before or upon check-in (in accordance to rate flexibility and cancellation policy); all other charges must be paid on check-out, unless otherwise agreed or as per contact.

 

VAT AND LOCAL CURRENCY

All charges are inclusive of VAT. All charges are made in EUR.

 

INVOICES

An invoice will be handed over at the reception desk or sent after check-out upon request. Invoices cannot be modified after check-out.

 

PAYMENT POLICY

All bookings must be secured with a valid credit card at the time of booking.

 

Flexible

CUE Podgorica can charge the full amount of a Flexible rate within 1 day of your arrival date. This amount is non-refundable in case of non-show or late cancellation.

 

Non-refundable

CUE Podgorica can charge the full amount of a Non-refundable stay at any time after the booking is made. This amount is fully non-refundable if you cannot attend your booking. If you think there is a chance you may need to amend or cancel a booking please book one of our flexible rates or ensure your travel insurance will cover this scenario.

 

Group Bookings Payment Policy

These rates are for individual reservations and not valid for reservations of 10 rooms and above. For group inquiries, our Conference & Events Team would be delighted to send a separate proposal for you sales.podgorica@cue-hotels.com

 

AMENDMENTS AND CANCELLATIONS

Sometimes things do change, if you need to change or cancel a Flexible reservation, this must be in writing at least 24 hours prior to the arrival date. Please email reservations.podgorica@cue-hotels.com.

Amendments are subject to charges for any rate difference, as well as availability.

No Shows on the day of arrival will be treated as non-refundable cancellation.

 

THIRD PARTY RESERVATIONS

If you have booked a room through a travel agency or an online travel agency (such as Booking.com, Expedia and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking.

 

CHECK-IN (ROOMS)

Guaranteed at 2PM. Early check in is subject to availability and extra 50% charge of a room rate per night applies to guest accommodation bill.

 

CHECK-OUT (ROOMS)

12PM. Late checkouts can be booked at the hotel and are subject to availability, please contact Reception Team on +382 20 684 000 for late check out. An extra 50% charge of a room rate per night applies to guest accommodation bill.

If you have not checked-out by 4PM we may charge an extra night. Open balances will be charged to your credit card on file.

We can store your luggage on the day of your check-out, free of charge.

 

SHORTENING YOUR STAY

If you have booked a Non-refundable rate, your stay cannot be shortened for free.

Shortening the length of stay of Flexible reservation may incur a charge. Please contact reservations.podgorica@cue-hotels.com

 

FOOD & BEVERAGE

Food and beverage from outside vendors are not allowed to be consumed within CUE Podgorica or the public areas of CUE Podgorica, unless previously agreed.

 

PETS

Pets other than guide dogs are not allowed inside CUE Podgorica. If you or your party needs the assistance of guidance dogs during your stay, please notify us in advance of your arrival.

 

NO SMOKING AND VAPING

Smoking and vaping are not permitted inside the hotel. If smoking or vaping is detected a fine of 500EUR will be charged to your credit card on file.

 

ALCOHOL POLICY

No alcohol will be served to the guests under 18 years of age.

 

DAMAGE TO HOTEL

Any damage to rooms, meeting rooms, or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.

 

LOST AND FOUND

You acknowledge and agree that CUE Podgorica cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.

 

WI-FI

We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.

 

RECORDING AND PHOTOGRAPHY

Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval.

Permission can be obtained by contacting us at info.podgorica@cue-hotels.com

 

FORCE MAJEURE

CUE Podgorica does not accept liability or pay any compensation for any breach of these terms and conditions or delay or failure to provide services contracted due to circumstances beyond our control, such as natural disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, delays in transportation, failure of services or inability to obtain any necessary information or consent from any authority.

 

PRIVACY

During the reservation process and your stay CUE Podgorica collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any applicable laws and regulations.